CIO’s struggle to link the goals of IT and the business to outsourcing results and are strained to “Effectively oversee Outsourcing and Managed Services”. Our Balanced Scorecard based framework helps CIO’s and IT Directors to translate strategy into business objectives and to monitor key results.

Overseeing Managed Services: Challenge & Solution

Challenge:
CIO’s are strained to “Effectively Oversee Outsourcing and Managed Services”

• CIO’s struggle to link the goals of IT and the business to outsourcing results
• Chronic lack of performance or ineffectiveness is difficult to diagnose
• The organization’s initiatives are not being prioritized effectively
• Governance is always underestimated and tends to be an afterthought
• Lack of governance makes vendors adversaries, not collaborators  

Solution:
The Balanced Scorecard measures and articulates the value of Managed Services

• Provides CIO’s a clear line of sight from their IT Objectives to Managed Services
• Uses a framework to correlate IT Themes to Managed Services Offerings
• Gives CIO’s a tool for communicating status and results
• Contains qualitative and quantitative status of the Managed Services offering
• Draws a cause and effect relationship to customer value – the CIO and his/her  organization

Dashboard Capabilities:

• Role based access
  • Customized roles can be created to access specific functions of the dashboard

• Customizable dashboard environments
  • Users can customize the dashboard environment by assigning different colors to theme

• Customize theme and objective weightage
  • Users can customize the weightage for every theme and also every objective and subsequently every metric

• Define objectives with custom definitions, targets and tolerances
  • Along with pre-defined objectives; User can also define additional objectives as per their requirements and set its properties like target and tolerance

• Customize metrics to align with company objectives
  • Properties of the metrics can be customized to align with the defined objectives

• Define more than one target on SLA metrics
  • Customizable to define multiple targets on SLA based metrics

• Configurable parameters and graphs
  • Scorecard allows user to select graph to present his data and also provides option to set parameters that user wishes to be displayed

• Dashboard snapshots to provide health status of objectives
  • Based on defined parameter Score card indicates over all health, which helps user to determine if defined objectives are being achieved or not

• Analysis and action recommendation based on metric evaluation
  • Scorecard not only evaluates metric but also provides user with analytic recommendation concerning it

• Pre-configured with industry standard themes, objectives and metrics
  • Scorecard has pre-configured themes, objectives and metric which are general across all industries. This is very beneficial if the user does not have clear idea on how to define companies themes and objectives

• Identify areas of improvement
  • Users can identify the areas of improvement by looking at the overall health of the objective and themes

• Automatically generate performance reports
  • The performance reports can be generated as easy as a click of a button.