We are an advisory firm offering end to end consulting for IT, BPO and infrastructure outsourcing initiatives. We bring insight, objectivity and local knowledge to enhance results for successful outsourcing initiatives.
Key focus areas:
Sourcing readiness assessment and strategy formulation
Right-sized vendor selection through RFI / RFP processes
Steady state optimization and relationship management
Contract review and re-sourcing alternatives
Vendor Management Office
Vendor Management can offer multiple services including but not limited to managing the vendor relationship, transition, expectations, process enhancement, change management, service agreements and contract management.
VMO can be the interface to the outsourcing agreement for the CIO office and can provide a dashboard to the executive management. It can also act as a sounding board to enhance and strengthen the relationship between the customer and the vendor. By monitoring the vendor performance, it can provide critical feedback to both sides and can be a catalyst to process enhancement and effective transition.
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Relationship Management Scorecard
Our Scorecard based relationship management framework helps CIO’s and IT Directors to effectively monitor and manage ongoing outsourcing engagement.
Scorecard Features:
Provides CIO’s a clear line of sight from their IT Objectives to Managed Services
Uses a framework to correlate IT Themes to Managed services offerings
Gives CIO’s a tool for communicating status and results
Contains qualitative and quantitative status of the Managed services offering
Draws a cause and effect relationship to customer value – the CIO and their organization
"Systems Plus has provided valuable guidance, experienced personnel and a proven process to guide us through the challenges of vendor selection. Their insights have been crucial in building our confidence in the new model and partner."
RODDY KERR
EVP / CIO, Belk Inc.
Clients
Guru Speak
We have taken clients with outsourcing requirements from uncertainty, confusion and doubt on a journey of clarity, logic and vision. The experience of Indian vendors and their capabilities makes us the trusted partner for clients.
